SUMMARY:

The Account Manager is the primary link between client operations and engineering stakeholders and Piranha field and technical support staff to ensure the success and growth of new and existing accounts.

CLIENT FACING RESPONSIBILITIES:

• Complete ownership of assigned account success, as defined by maintenance and growth (if possible wherein Piranha does not possess 100% share) of current well count, profitability, and client satisfaction.
• Establish and maintain required internal and external relationships
• Interface and coordinate with key client operations, engineering, and management representatives to ensure expectations are being met/exceeded on daily/weekly basis.
• Participate in all client weekly/biweekly/monthly/quarterly/annual reviews as defined by client requirements
• Develop and maintain strategic business plan in order to grow sales and profitability, lead the change (if required), and manage appropriately
• Identification, closing & acquiring new business in existing accounts, at agreed annual sales value.
• Develop & maintain all account management spreadsheets, templates, and reporting tools needed to meet client KPI expectations
• Manage all data and software tools necessary for visualization and analysis of chemical program performance data and communication to client for demonstration of value delivery
• Initiate and lead strategic projects with business and innovation team
• Manage, track and report findings from Piranha’s well failure root cause analysis process

FIELD RESPONSIBILITIES:

• Always work within the Company guidelines, policies, and procedures
• Maintain PPE in accordance with Company policy
• Ensure a full understanding of all Piranha serviced client locations via conducting field visits, in person analysis and observation of facilities, and face to face interaction with Piranha account services staff.
• Investigate and resolve customer issues
• Perform product and application performance testing
• Create accountability through account leadership, field visibility and trust
• Up to 5 days/week in the field as needed to ensure schedules and expectations are being met.
• Other duties assigned as needed

PERSONNEL MANAGEMENT RESPONSIBILITIES:

• Depending on the account, may directly manage account team of field staff ensuring field maintenance, inventory management, housekeeping, and sampling schedule are being maintained in line with client and Piranha expectations
• Communicate all issues and updates to upper management
• Set employee expectations, monitor performance, and apply accountability as necessary for substandard performance conditions

REQUIRED SKILLS, EDUCATION & KNOWLEDGE:

• Three years of Account Management experience in Production or Midstream Chemicals
• Undergraduate degree in engineering, mathematics, science or related field preferred
• Advanced computer skills including complex spreadsheet management, database familiarity, visualization tools, and word processing
• Interact professionally with customers and field personnel, promptly addressing customer needs.
• Safely operate and drive company vehicle to various field locations in adherence to Piranha’s Motor Vehicle policy
• Physically able and willing to safely lift a minimum of 80 pounds, climb, crouch, bend
• Safely tip and move 55-gallon drums weighing up to 600 pounds with the use of a drum dolly
• Willingly participate in physical labor both independently and collaboratively
• Adhere to Piranha’s Drug and Alcohol policy and agree to submit to random drug testing as a condition of employment
• Ability to troubleshoot, independently resolve mechanical and mathematical problems
• Proficient completion of Piranha Scientific Training/Safety Program, and ability to work in a safe manner, according to the program and customer requirements
• Sustain prolonged exposure to the outdoor environment and hazardous conditions
• Ability to wear all forms of required breathing apparatuses, including but not limited to a respirator, in accordance with OSHA safety requirements
• OSHA, Site Specific training
• PEC / Safeland certificate preferred

Piranha Scientific’s primary focus is ensuring a safe work environment in daily operations, administering safety policies and training that follow strict regulatory compliance to ensure the highest level of employee and public health and safety.

Piranha consists of a highly motivated engineering team that is dedicated to exceeding customer expectations by providing quality services and products.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

In accordance with EEO/AA, Piranha Scientific is an Equal Employment Opportunity Employer and will not discriminate on the basis of race, color, sex, sexual orientation, gender identity, pregnancy, religion, national or ethnic origin, veteran, or disability status.